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Re: Kitchen Counters (Home Update) - PROBLEM #2

By: Decomposed in 6TH POPE | Recommend this post (0)
Thu, 24 Mar 22 12:11 AM | 40 view(s)
Boardmark this board | 6th Edition Pope Board 		Msg. 30666 of 60008
(This msg. is a reply to 30662 by Decomposed)
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The second counter slab is smaller but longer than the first. It's a more complex piece since it surrounds the sink, extending on either side of it.

When the installers put it in, they still needed to drill holes for the faucet. There are four holes - one for each handle, one between them for the faucet itself, and a larger hole to the right of these three for the sprayer. My builder was in the hospital, so he'd left a note on blue tape telling them where to put the holes. (The left sink is larger than the right, so it's not necessarily obvious.) He also wrote down and asked me to tell them to drill the holes three inches from the inside of the sink... as opposed to three inches from the inside of the counter. If you look at photo #2, below, you'll see what I mean.

I explained this to one of the two installers. He told me that he would mark the spot for the holes and have me confirm that it was right before he drilled. Unfortunately, he didn't do this. And they did it wrong.

It's only an inch, but it matters since the rightmost sink is smaller than the left and the faucet, therefore, doesn't extend to it as well as it does to the leftmost sink. With the holes an inch further back than they should be, it barely reaches the rightmost sink. It's pretty bad and there's no fixing this problem. The slab is ruined.

The assessors pulled it and took it away too.

There are other problems, but they have more to do with the backsplash panels not being tight to the walls the way they should be, and the 3rd biggest slab being inadequately siliconed. It actually wobbles if weight is put on its edge. They'll fix this when they return.

My builder is undergoing surgery on the 28th. I *hope* the new countertop installation isn't done while he's out. He obviously knows what an acceptable job is and what to look for. This isn't my area of expertise and I really want the second install to go better than the first.

BTW, we don't yet know if the countertop company will ask us to pay for these fixes. They shouldn't. After all, the mistakes weren't ours. But I have contacted the credit card company and suspended payment / disputed the payment until the new counters are here and the issues resolved.





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The above is a reply to the following message:
Re: Kitchen Counters (Home Update) - PROBLEM #1
By: Decomposed in 6TH POPE
Wed, 23 Mar 22 11:37 PM 		Msg. 30662 of 60008


Re: “Countertop installation went really well.”Actually, it did not. But I'm a construction novice and I didn't catch the problems. I signed off thinking that the work was done and it all looked nice. That was dumb of me. When my builder got out of the hospital, he saw what had been done and called to say "It's all wrong!" That made me feel a bit sick.

I'm going to describe the first of the two major problems in this post. I'll describe the second one later. There were also several minor problems. But the big ones were doozies.

The two photos below show the largest slab. You might notice a peculiar notch carved from the bottom in photo #1. The purpose of the notch is to allow the back yard door, which you can barely see in the first photo, to open further. It matters since the door is the largest the house has. There's no sliding glass door. When something large has to come in, that's the door that will probably be used.

But the notch was cut a full five inches too small. The door doesn't fit into it at all.

The company sent different installers today to assess the problem. They agreed that the notch isn't big enough for the door.

My builder also pointed out that the far end of this slab extends slightly further than it should into the stove gap and makes the hole for the 30" stove VERY tight despite the fact that the near end of the slab actually juts out a little from the wall. In other words, the slab width is mis-cut by 3/8 of an inch. The assessors measured and agreed.

The assessors scraped, pried and cut through the silicon that held the slab and its backsplash panel and took the slab with them. The slab isn't ruined. They can fix it. Aside from time and labor, it probably won't cost the company too much.

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