This is a classic example that the INSPECTION DEPARTMENT at this company, Herff Jones, did not perform its duties if they even have a Quality control inspection process..
It appears that they must not which is NOT a good sign ongoing for the trustworthiness of that organization..
It's a little late for apologies. They accomplish nothing at this point..
Wonder what the real story is at the maker, Herff Jones.
If they had a real quality program and inspection before shipping this or allowing things to me made in bulk before inspecting at the beginning, this kind of bush league thing would not happen.
That is a real disgrace imo...